Privacy Policy

Your Cirkex Privacy Fully Secured

Your personal data is a trust placed with us. Everything about how Cirkex collects, uses, and protects your information is laid out here transparently.

Last Updated: January 1, 2026
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Our privacy commitment

Your data is never sold to third parties
Data secured with SSL encryption
No data sharing without your consent
You have the right to request deletion of your data
24/7 Security Monitoring Active
Security Pillars

How Cirkex protects your privacy

We believe privacy is a fundamental right. That is why Cirkex upholds the highest standards of data protection.

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Strong Encryption

All your personal information and payment data is protected by 256-bit SSL encryption. No one can intercept or steal your data in transit.

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No Data Sales

Cirkex never sells your personal data or passes it to advertising agencies. Your information is used solely to improve our services.

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Secure Data Storage

Your data is stored on internationally certified secure servers. Regular security audits and penetration testing are conducted.

Consent-Based Use

No marketing messages are sent without your explicit consent. You can unsubscribe at any time.

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Right to Erasure

You may request deletion of your account and associated data at any time. We do not retain anything beyond what is legally required.

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Transparent Policy

We believe you have a right to know — it is our responsibility to clearly explain how your data is being used.

1. Introduction & Privacy Commitment

Welcome to Cirkex. This Privacy Policy ("Policy") explains in detail how your personal information is collected, processed, and protected while you use the Cirkex platform.

Cirkex believes privacy is a fundamental right. We want you to use our platform with confidence, knowing your data is in completely safe hands. This policy is written in plain, accessible English so every player can understand it.

This Privacy Policy applies alongside Cirkex's Terms and Conditions. By using the platform, you are considered to have accepted this policy.

Cirkex always follows international data protection standards to safeguard your personal information. Our security team monitors systems around the clock to prevent any data breach.

2. Information We Collect

Cirkex collects only the information needed to deliver services, ensure security, and meet legal obligations. We do not collect data unnecessarily.

Data Types Example Reason for Collection
Identity-Related Name, date of birth, nationality KYC verification and age confirmation
Contact Information Email, phone number Account communications and security
Financial information Payment methods, transaction history Deposit & Withdrawal Processing
Technical Information IP address, device type, browser Security & Fraud Prevention
Usage Information Game history, session duration Service Improvement & Responsible Gaming
Location data Countries & Regions Legal compliance and language settings

Sensitive data such as passwords is never stored in plain text. All passwords are stored as encrypted hashes.

3. How We Collect Information

Cirkex collects information through several methods. Each method is transparent and you have the right to be informed.

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Directly Provided Information

Information you provide through registration forms, KYC verification, payment forms, or support chat is collected directly.

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Automatically Collected

While you use the platform, device and usage data is collected through cookies, log files, and tracking technologies.

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From Third Parties

Data is verified for security purposes from payment providers (Mobile Banking, Nagad, Rocket) and identity verification services.

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From the app

When you use the Cirkex mobile app, information is collected according to the device permissions you grant. You are in control of those permissions.

4. How Your Information Is Used

Cirkex uses your information only for specific, legitimate purposes. A legal basis is confirmed before any use of your data.

  • Service Delivery: Account management, deposits and withdrawals, and access to games.
  • Security Assurance: Fraud detection, unauthorized access prevention, KYC verification.
  • Legal compliance: Compliance with licensing terms and Anti-Money Laundering (AML) regulations.
  • Service Improvement: Analyzing user experience to improve and enhance the platform.
  • Responsible Gaming: Detecting unusual gaming patterns to provide timely support.
  • Support Services: Using your information to help resolve any issues you encounter.
  • Relevant Offers: Sending personalised promotions with your consent.

Cirkex never sells or shares your information with advertising networks or third-party marketers.

5. Data Sharing & Disclosure Policy

Cirkex may share your information in limited, defined circumstances. In every case, third parties are bound by strict contractual obligations.

Payment Providers KYC service provider Legal authorities Technology Service Providers Regulatory Authority
  • Payment Providers: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the minimum information necessary to process transactions.
  • Legal obligation: Information may be disclosed under a court order or government directive.
  • Cloud Services: The cloud provider used to store your data is bound by strict security agreements.
  • Never Sold: No information is shared with any advertisers, data brokers, or marketing agencies.
  • Not without permission: Your information is never shared for any purpose without your consent.

6. Cookies & Tracking Technologies

Cirkex uses cookies and similar technologies on its website and app. These help improve your experience and maintain the security of the platform.

Cookie Types Purpose Duration
Essential cookies Login sessions, security tokens Until End of Session
Functional Cookies Language preferences, theme settings 1 year
Analytics Cookies Understanding Usage Patterns 6 months
Security Cookies Fraud Detection 30 days

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

7. Technical Data Security Measures

Cirkex uses industry-standard security technology to protect your privacy. Our security framework is multi-layered and continuously updated.

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SSL/TLS encryption

All data transfers are secured with 256-bit SSL encryption.

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Firewall Protection

Our advanced firewall completely blocks unauthorized access.

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24/7 Monitoring

A dedicated 24/7 security team monitors the system at all times.

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Two-Factor Authentication (2FA)

Enabling 2FA on your account significantly increases its level of protection.

While Cirkex ensures the highest level of security, you should also keep your password strong and never share it with anyone.

8. Your Rights

As a Cirkex user, you have full rights over your own data. You may exercise any of the following rights at any time:

  • Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
  • Right to Rectification: You may request a correction if any of your personal information is inaccurate.
  • Right to Erasure: Under certain circumstances, you may request that your data be deleted.
  • Right to Object to Processing: You can object to the use of your data for specific purposes, particularly for marketing.
  • Right to Data Portability: You have the right to receive your data in a portable format.
  • Right to Restriction: You may request that processing of your data be restricted under certain circumstances.

To exercise these rights, email us at [email protected]. We will respond within 30 days.

9. Data Retention Period

Cirkex does not retain data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements.

Data Types Retention Period
Active Account Data For as long as the account is active
Financial transaction records 5–7 years as required by law
KYC documents 5 years after account closure
Support Contact 2 years after resolution
Cookies & Log Files 30 days to 1 year
Closed Account Data Deleted upon expiry of legal obligations

10. Children's Privacy

Cirkex is an 18+ platform. We do not knowingly collect information from anyone under the age of 18. Age verification is carried out at registration.

If a parent suspects their child has created an account, please contact [email protected] immediately. We will take swift action and delete the data.

Our age verification system ensures that only adults can use Cirkex. This is a key part of our responsible gaming commitment.

11. Changes to Privacy Policy

Cirkex may update this privacy policy from time to time. For significant changes, we will make every effort to notify you in advance.

  • A change to the "Last Updated" date at the top of this policy indicates the policy has been revised.
  • You will be notified of significant changes via your registered email or in-app notifications.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

12. Contact & Privacy Complaints

If you have any questions about this Privacy Policy or wish to raise a concern regarding your data, please get in touch with us. All complaints are investigated with your identity kept confidential.

Privacy Team

[email protected] — all privacy-related requests are processed within 30 days.

Live Support

Chat with us directly via Live Chat on the platform. Support is available 24/7.

Frequently Asked Questions

Frequently Asked Questions About the Privacy Policy

No, Cirkex never sells your personal data to any third party. Your information is used solely for service delivery, security, and legal compliance. Only the minimum necessary data is shared with payment providers and KYC service providers, all of whom are bound by strict confidentiality agreements.

Cirkex uses 256-bit SSL encryption, advanced firewalls, 24/7 security monitoring, and regular penetration testing. Your password is never stored in plain text — only an encrypted hash is kept. You can further secure your account by enabling 2FA.

After account closure, certain data is retained for a defined period to meet legal obligations such as financial records and KYC requirements. Once that period ends, all data is permanently deleted. You may request deletion at any time — nothing will be kept beyond what is legally required.

Yes, you have the right to view your data and receive a copy. Submit a request to [email protected]. We will provide a copy of your data in a portable format within 30 days. Requests are processed after identity verification.

Cirkex only sends promotional emails or notifications with your consent. You can opt out of marketing communications at any time via your account settings or the unsubscribe link in any email. Important account-related messages will always be sent regardless.
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